​How Do I Place An Order?

 

Shopping at JW Luxe Limited

If you’re new to shopping wholesale here, you’ll be pleased to hear that the process is simple to follow, and you will have complete control over your orders - from picking your items to completing checkout. 

If you’re keen on filling your store or catalogue with some of our fantastic ranges, here’s everything you need to know to get started.

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Shopping With Security Guaranteed

One of the main concerns online shoppers face in today’s climate is that many of us are concerned about safeguarding our data and money.

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Here at JW Luxe Limited, we can assure you that we are constantly updating our security certificates and implementing safety precautions to ensure that your data is never compromised. The only people who will know about your transactions are you, your bank/card issuer/e-wallet provider. E-wallets are remarkably safe and secure for online shopping.

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Fill Your Basket

JW Luxe Limited fantastic online catalogue is easy to browse and navigate. When picking items, add the product and quality you wish to buy in a few clicks by 'adding to cart' – and you’ll be able to see your total amount once you checkout. At present, you’re free to add as many items or as much stock as you like to your basket.

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Checking Out

Once you’re happy with your selections, you can proceed to the checkout to complete your order. You’ll be able to see the complete total of your order.

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From here, you’ll also get to select your preferred shipping method – for example, if you need your stock sooner rather than later, you can choose express delivery from one of our designated couriers. You can also apply promo codes here and thoroughly review your order before paying. Nice and easy – and you’re always in control.

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Paying

The all-important moment that ensures a contract is in place. Supply your payment details or e-wallet login, and you’ll be able to clear payment instantly – and we’ll send you an email to confirm delivery expectations. You’ll be able to track your order and make any amendments to your order pre-delivery should you wish to.

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Wait For Your Items!

After we’ve confirmed delivery and payment is accepted, we’ll be getting ready to prepare and ship your items to you with one of our talented and hand-picked couriers.

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If you have any questions during this time, you can feel free to consult our social media team, email us directly to enquires@jwluxelimited.com or even call us on 07477059659

We ensure to set your expectations once you’ve cleared payment with us and welcome feedback throughout the after-care process.

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Payment and Shipping

 

Payment Methods

We are pleased to accept the following methods to clear payment for any goods you may buy through our store:

• - Visa

• - Visa Debit

• - MasterCard

• - Maestro

• - PayPal

• - JCB

• - American Express

• - Apple Pay

• - Google Pay

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Shipping

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Orders are usually dispatched the same day when placed before 1:00pm Monday - Friday. Orders after this threshold will be dispatched the next working day. Orders placed on Friday (after 1:00pm) or anytime Saturday or Sunday will be dispatched on Monday.

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UK Standard Free Delivery (Orders over £99)

 

free shipping on orders over £99. Delivery normally takes 3-5 working days depending on the time you place the order. You will be given an estimated delivery date while you are processing the order.

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UK Express Delivery

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UK Express Delivery is available and normally takes 1-2 working days. We dispatch our orders via different delivery options. 

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International Delivery

(Import duty fees may be applicable in some countries)

Europe:

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Standard Delivery : 7-11 working days
Express Delivery : 2-3 working days

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North America:

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Standard Delivery : 9-13 working days
Express Delivery : 2-3 working days

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Australia, Asia and Pacific:

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Standard Delivery : 9-15 working days
Express Delivery : 2-4 working days

 

Africa and Middle East:

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Standard Delivery : 9-15 working days
Express Delivery : 2-4 working days

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Returns & Refunds

 

Here at JW Luxe Limited, we hope to provide you with a fantastic service and quality of products in each and every transaction. However, there may be circumstances under which you may wish to return items to us, or to claim a refund for an item that has arrived with you in a standard you did not expect. Our quality care team works hard to ensure that each and every one of our products and gifts are handled and shipped with the utmost care and confidence – we are proud to be able to supply our customers with fantastic quality items all year round – but we do understand and appreciate that circumstances may arise where you may not be satisfied with the product you have received from us.

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Damaged or Defective Goods

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We hope to always provide you with items that are of the standard you expect them to be when you purchase them from our online store. However, if you do find that an item you purchase from us arrives damaged or faulty, we will be more than happy to arrange a free UK return with you with refund within 30 days of purchase. In the first instance of you receiving a faulty or damaged item from our store, we insist you contact us via email to discuss processing your return. Alternatively, you can always contact our customer care team on live chat to discuss sending an item back to us for a full refund.

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If you do send an item back to JW Luxe Limited for a full refund – as a result of damage or problems with its operation – we will refund you for the full item cost and postage. This means that, while we will require you to clear postage costs to return the item to us, we will refund the cost of said postage along with the cost of your item as standard. Please note that all of our damaged or defective returns are subject to inspection, which means there may be a short delay in the processing of any refunds due to you. We will advise you of timescales to be expected from this process via email or telephone in due course.

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If you’d like to start processing a return with us for any of the above reasons, email us in the first instance via enquires@jwluxe limited.com or on Live chat.